{"id":1605,"date":"2025-04-09T09:20:47","date_gmt":"2025-04-09T15:20:47","guid":{"rendered":"https:\/\/jaredrobinson.com\/blog\/?p=1605"},"modified":"2025-04-09T21:11:43","modified_gmt":"2025-04-10T03:11:43","slug":"engineering-mileu-and-customer-experience","status":"publish","type":"post","link":"https:\/\/jaredrobinson.com\/blog\/engineering-mileu-and-customer-experience\/","title":{"rendered":"Engineering mileu and customer experience"},"content":{"rendered":"\n<p>We have lived in our house for 17 years, and have replaced three dishwashers \u2014 a disappointment because in my mind, even a cheap dishwasher should last 20 years. The first was quite old, inexpensive, and still functional, but was loud and cleaned adequately only when we pre-rinsed all food bits. \u00a0After two years, we replaced it with a different brand, a higher-end model with a steel tub \u2014 a KitchenAid. It cleaned dishes better \u2014 until it didn\u2019t. The plastic roller axles on the lower tray broke, and I replaced them with steel bolts and nuts. The impeller drive motor broke, and I replaced it. The upper tray had plastic that broke, and I repaired and replaced it over four years. My young children sometimes got the twist ties from bread bags in the dishwasher, and I\u2019d eventually find them in the disposal of the dishwasher, and would pull them out, along with gunk.<\/p>\n\n\n\n<p>At some point, the control board fried, I contacted KitchenAid, and they said they\u2019d sell me a new high-end model at a discount price. So I went with that. It wasn\u2019t as much of a discount as I had hoped, and initially, it worked well.<\/p>\n\n\n\n<p>However, over time, it had somewhat similar issues to the previous dishwasher \u2014 nylon parts were engineered cheaply, or <em>engineered to fail over time<\/em>. I replaced things as they broke, and when its ability to clean went downhill, I decided I\u2019d had enough \u2014 I would \u201cfire\u201d the previous team of engineers and &#8220;fire&#8221; the\u00a0<strong>entire process and culture<\/strong>\u00a0that created the less-than-stellar machine, and \u201chire\u201d a new team of engineers, with a different process \u2014 so we bought a Bosch.<\/p>\n\n\n\n<p>The Bosch is different. No disposal. No heating element. No cheap plastic rollers. It has cleaned well, and has been a joy to use for over two years. It continues to clean well.<\/p>\n\n\n\n<p>I don\u2019t think the engineers from the previous company were inept. They had a different environment and a different set of constraints to work under \u2014 an environment that did not serve me, the customer, well. So I found one that had a mileu, culture, insights, and vision that have served our family better.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have lived in our house for 17 years, and have replaced three dishwashers \u2014 a disappointment because in my mind, even a cheap dishwasher should last 20 years. The first was quite old, inexpensive, and still functional, but was loud and cleaned adequately only when we pre-rinsed all food bits. \u00a0After two years, we &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/jaredrobinson.com\/blog\/engineering-mileu-and-customer-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Engineering mileu and customer experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-1605","post","type-post","status-publish","format-standard","hentry","category-tech"],"_links":{"self":[{"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/posts\/1605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/comments?post=1605"}],"version-history":[{"count":7,"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/posts\/1605\/revisions"}],"predecessor-version":[{"id":1615,"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/posts\/1605\/revisions\/1615"}],"wp:attachment":[{"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/media?parent=1605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/categories?post=1605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jaredrobinson.com\/blog\/wp-json\/wp\/v2\/tags?post=1605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}